Privacy Policy | EscapeForm

Introduction

EscapeForm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our form builder service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you register for an account, create forms, or interact with our Service. This may include:

Name and email address
Account credentials (username and password)
Billing and payment information
Team and organization details
Form content and responses you create or collect
Communication preferences

Automatically Collected Information

When you access our Service, we automatically collect certain information about your device and usage, including:

IP address and browser type
Device information and operating system
Pages viewed and time spent on pages
Referring website addresses
Crash reports and performance data

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our Service
Process your transactions and manage your account
Send you technical notices, updates, and security alerts
Respond to your comments, questions, and customer service requests
Improve and optimize our Service through analytics and testing
Detect, prevent, and address technical issues and fraudulent activity
Send you marketing and promotional communications (with your consent)
Comply with legal obligations and enforce our terms and policies

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data storage, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

If you close your account, we will delete your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your information in a portable format
Objection: Object to certain processing of your information
Restriction: Request restriction of processing your information
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through your account settings or our support channels. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) for various purposes, including authentication, preferences, analytics, and security.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to facilities and servers outside your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide more prominent notice, such as an email notification.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us through our support channels or by email. We will respond to your inquiry as promptly as possible.

For data protection inquiries specifically, please mark your communication as "Privacy Request" to ensure it receives appropriate priority.